SAP C_C4C14_1811 Exam : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. When you create items in an installed base, which of the following item categories are supported?

A) Product
B) Warranty products
C) Text
D) Registered product
E) Installation point

2. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Individual customers
B) Accounts
C) Competitors
D) Parents

3. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

A) Transfer status
B) External ID
C) status
D) Total price

4. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Application and user management
B) Fine tuning
C) Scoping
D) Administrator

5. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A) Serial ID
B) Warranty ID
C) Customer
D) Reference date

Solutions: