ISEB ISEB-ITILF Exam : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment

A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

2. Which one of the following generates demand for services?

A) Service level agreements (SLA)
B) Infrastructure trends
C) Patterns of business activity (PBA)
D) Cost of providing support

3. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) RACI model
B) Continual service improvement (CSI) approach
C) The Deming Cycle
D) Incident model

4. Which of the following is NOT an objective of request fulfillment?

A) To provide information to users about what services are available and how to request them
B) To update the service catalogue with services that may be requested through the service desk
C) To source and deliver the components of standard services that have been requested
D) To provide a channel for users to request and receive standard services

5. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Event management, incident management, problem management, request fulfillment, and access management
B) Incident management, problem management, service desk, request fulfillment, and event management
C) Incident management, service desk, request fulfillment, access management, and event management
D) Event management, incident management, change management, and access management

Solutions: