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EXIN ITIL Foundation (V4) Sample Questions:

1. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Progress iteratively with feedback
B) Optimize and automate
C) Collaborate and promote visibility
D) Focus on value

2. Which term is used to describe removing something that could have an effect on a service?

A) An IT asset
B) A problem
C) An incident
D) A change

3. Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A) Service-based SLA view
B) Retail customer view
C) Supporting services view
D) Wholesale customer view

4. Which describes the 'plan' value chain activity?

A) It ensures a shared understanding of the current status and vision for all products and services across the organization
B) It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations
C) It ensures that service components are available when and where they are needed, and meet agreed specifications
D) It ensures continual improvement of products, services, and practices across all value chain activities

5. Which is one of the MAIN concerns of the 'design and transition' value chain activity?

A) Meeting stakeholder expectations
B) Understanding the organization's vision
C) Ensuring service components are available
D) Understanding stakeholder needs

Solutions: