- Exam Code: Information-Technology-Management
- Exam Name: WGU Information Technology Management QGC1
- Updated: Aug 12, 2026
- Q & A: 214 Questions and Answers
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| Section | Objectives |
|---|---|
| IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
| Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
| IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
| Information Security and Risk Management | - Security policies and compliance - Risk assessment fundamentals |
| Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
1. Which basic business system serves operational level analysts in an organization?
A) Optimization analysis system (OAS)
B) Transaction processing system (TPS)
C) Executive information system (EIS)
D) Decision support system (DSS)
2. Which process includes assessing and prioritizing threats to reduce the potential impact on an organization?
A) Penetration testing
B) Risk management
C) Threat modeling
D) Cyber hygiene
3. A manager asks a team member to identify the top five customers by total dollars spent on the company's services in the past calendar year. Which phase of the customer relationship management (CRM) system does this represent?
A) Analyzing
B) Distributing
C) Predicting
D) Reporting
4. What is the purpose of a storyboard in the context of system development?
A) To map the user's journey with a system
B) To conduct detailed user testing sessions
C) To write code for a new software feature
D) To create an interactive model of a system
5. Which IT practice supports green computing?
A) Extending device life with reuse and refurbishment
B) Recycling old hardware before it reaches end of life
C) Choosing hardware that is economical
D) Prioritizing high performance for faster task completion
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: A |
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