- Exam Code: MB-340
- Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
- Updated: Nov 06, 2026
- Q & A: 62 Questions and Answers
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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Microsoft Dynamics 365 Commerce Functional Consultant is an exam associated with the Microsoft Dynamics 365 certification. Candidates can skip this test if they already have MCSE, MCTS or MTA certifications.
| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Set up order fulfillment and distributed order management - Configure organizational hierarchies and shared parameters - Manage retail workers, address books, and notifications - Configure payment methods, gift cards, and charge codes - Configure prerequisites and commerce parameters |
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Process call center orders and inquiries - Configure fraud detection rules and order holds - Create and configure call center channels - Manage continuity orders and installment billing - Set up product catalogs and scripts |
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Set up POS functionality, profiles, and permissions - Manage cash management, shifts, and store operations - Define return policies and transaction processing - Configure offline mode and inventory visibility - Configure retail stores, registers, and devices |
| Manage e-commerce | 15-20% | - Implement customer self-service and account features - Configure omnichannel inventory and order synchronization - Configure e-commerce site channels and navigation - Manage online checkout, payments, and shipping - Set up product publishing and online merchandising |
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Manage pricing rules, trade agreements, and price adjustments - Configure product hierarchy, attributes, and assortments - Configure customer affiliations and groups - Implement loyalty programs, reward points, and tier management - Set up discounts, promotions, and coupons |
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