Microsoft MB-340 Exam : Microsoft Dynamics 365 Commerce Functional Consultant

MB-340
  • Exam Code: MB-340
  • Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
  • Updated: Nov 06, 2026
  • Q & A: 62 Questions and Answers

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About Microsoft MB-340 Exam

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Microsoft MB-340 Exam

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340

What is the Microsoft MB-340 Exam?

Microsoft MB-340 exam is a special exam designed for IT professionals who want to be certified in Microsoft Dynamics 365. This test is designed and developed by the experts working at Microsoft, who are qualified and certified professionals in this particular field. The exam tests an individual's understanding of Microsoft Azure Cloud Services, including the uses of Web Apps, Mobile Services, Service Bus, Storage, SQL Database, and Virtual Machines.

MB-340 exam is intended to validate an individual's ability to install, configure and maintain Microsoft Dynamics CRM 4.0. MB-340 Dumps offers you a product that has been created by the best IT experts who have tested it for many years and verified its efficiency and accuracy. We are quite sure that after using our products, you will pass all your following certification exams easily without any doubt. The MB-340 practice test is essential for you to pass your exam successfully. Moreover, it will improve your skills and make you more confident about passing your real exam. Start to work on validating your knowledge now!

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What are the exam requirements of the Microsoft MB-340 Exam?

Microsoft Dynamics 365 Commerce Functional Consultant is an exam associated with the Microsoft Dynamics 365 certification. Candidates can skip this test if they already have MCSE, MCTS or MTA certifications.

Microsoft MB-340 Exam Syllabus Topics:

SectionWeightObjectives
Configure Dynamics 365 Commerce Headquarters25-30%- Set up order fulfillment and distributed order management
- Configure organizational hierarchies and shared parameters
- Manage retail workers, address books, and notifications
- Configure payment methods, gift cards, and charge codes
- Configure prerequisites and commerce parameters
Configure and manage Dynamics 365 Commerce call centers10-15%- Process call center orders and inquiries
- Configure fraud detection rules and order holds
- Create and configure call center channels
- Manage continuity orders and installment billing
- Set up product catalogs and scripts
Manage Point of Sale (POS) in Dynamics 365 Commerce15-20%- Set up POS functionality, profiles, and permissions
- Manage cash management, shifts, and store operations
- Define return policies and transaction processing
- Configure offline mode and inventory visibility
- Configure retail stores, registers, and devices
Manage e-commerce15-20%- Implement customer self-service and account features
- Configure omnichannel inventory and order synchronization
- Configure e-commerce site channels and navigation
- Manage online checkout, payments, and shipping
- Set up product publishing and online merchandising
Configure products, prices, discounts, loyalty, and affiliations25-30%- Manage pricing rules, trade agreements, and price adjustments
- Configure product hierarchy, attributes, and assortments
- Configure customer affiliations and groups
- Implement loyalty programs, reward points, and tier management
- Set up discounts, promotions, and coupons

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