- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Sep 29, 2026
- Q & A: 79 Questions and Answers
Oracle 1Z0-1064-26 Exam : Oracle Fusion Service 2026 Implementation Professional
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment |
| Omnichannel Communications | 15% | - Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup |
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Service Request Management | 25% | - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing - SR creation, lifecycle and processing |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Question #1
Which two keyboard shortcuts can be modified?
- A. Create Service Request
- B. Cancel
- C. Save and Close
- D. OK
- E. Save and Continue
Correct Answer: A,D 🗳️
Question #2
Select three correct limits and restrictions when importing data from a file.
- A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
- B. By default, the import starts immediately after it is activated.
- C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
- D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
- E. Both create and update operations are available for imported records.
Correct Answer: B,D,E 🗳️
Question #3
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. a configured profile option to schedule the retrieval of emails
- B. an inbound message filter per time schedule
- C. an inbound message filter per sender
- D. a configured job to process inbound emails
Correct Answer: B 🗳️
Question #4
What is the main function of the Data Security Policies?
- A. defines the views the application can access
- B. defines the data a particular user can see and/or modify
- C. defines the actions a particular user can do
- D. defines the privileges and roles a particular user can have
- E. defines the views or functionalities the user can access
Correct Answer: E 🗳️
Question #5
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
- A. Milestones are commitments to handle SRs within certain timelines.
- B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
- C. Milestones are actions on a service request (SR) that must be completed by a specific time.
- D. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
- E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
Correct Answer: B,D,E 🗳️
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