- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
- Updated: Aug 15, 2026
- Q & A: 79 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Service Request Management | 25% | - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing - SR creation, lifecycle and processing |
| Omnichannel Communications | 15% | - Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup |
| Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage |
| Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - OTBI reporting and integration basics - Application Composer and extensions |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
1. Which two keyboard shortcuts can be modified?
A) Create Service Request
B) Cancel
C) Save and Close
D) OK
E) Save and Continue
2. Select three correct limits and restrictions when importing data from a file.
A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) By default, the import starts immediately after it is activated.
C) If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E) Both create and update operations are available for imported records.
3. Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A) a configured profile option to schedule the retrieval of emails
B) an inbound message filter per time schedule
C) an inbound message filter per sender
D) a configured job to process inbound emails
4. What is the main function of the Data Security Policies?
A) defines the views the application can access
B) defines the data a particular user can see and/or modify
C) defines the actions a particular user can do
D) defines the privileges and roles a particular user can have
E) defines the views or functionalities the user can access
5. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
A) Milestones are commitments to handle SRs within certain timelines.
B) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
C) Milestones are actions on a service request (SR) that must be completed by a specific time.
D) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
E) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,D,E | Question # 3 Answer: B | Question # 4 Answer: E | Question # 5 Answer: B,D,E |
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