Cisco 300-815 Exam : Implementing Cisco Advanced Call Control and Mobility Services

300-815
  • Exam Code: 300-815
  • Exam Name: Implementing Cisco Advanced Call Control and Mobility Services
  • Updated: Oct 02, 2026
  • Q & A: 243 Questions and Answers

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About Cisco 300-815 Exam

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As for the exam content that you should master to be able to clear the certification test, it is essential to know that Cisco 300-815 covers 6 topics in total. Each of them has a different weight, but it doesn’t mean that you can study for some of them in a slipshod manner. It is vital to pay attention to all the sections equally. All in all, this certification exam comes with the following subject areas:

  • Signaling & Media Protocols (20%)

    To deal with this first section, you should have some knowledge of troubleshooting processes. Thus, you have to understand how to troubleshoot the elements of SIP conversation, including UPDATE, session timers, mid-call signaling (conferencing, call transfer, hold/resume), PRACK, and early media. Also, the potential candidates should have the skills in troubleshooting media establishment and H.323 protocol elements, including DTMF as well as call set up and tear down.

  • Call Control & Dial Planning (25%)

    This area has the largest weight out of the whole exam syllabus. It covers a wide topic about the configuration and troubleshooting of the call routing elements that are globalized in the Cisco Unified Communications Manager. These elements include SIP trunking, TEHO, standard local route group, transformation patterns, SIP route patterns, route patterns, and translation patterns.

  • Cisco Unified CM Call Control Features (20%)

    Within this domain, the students will need to be able to configure hunt groups, time of day routing, call queuing, as well as GDPR, URI synchronization, and ILS. Other subtopics measured within this exam part will evaluate your skills in troubleshooting Call Admission Control (exclude RSVP) and configuring the additional functions, such as call pick-up, meet-me, and call park.

  • Mobility (10%)

    This is the second smallest and last topic of the Cisco 300-815 exam that you have to learn to be able to answer the questions. It covers two subsections, which include the evaluation of your skills in troubleshooting and customizing Cisco Unified Communications Manager Mobility. These include Device Mobility, Extension Mobility, and Unified Mobility.

    As you can see, all the topics should be covered with great deliberation to make sure that you have gained all the required skills and knowledge to get certified. Therefore, it is important to explore all the possible details and prepare with different types of study materials. The useful training tools for Cisco 300-815 can be found right on the vendor’s website.

  • CME/SRST Gateway Technologies (10%)

    This is one of the smallest areas to cover that is all about the configuration. This means that you should know how to configure the SIP SRST gateway, Cisco Unified CME dial plans, and Cisco Unified Communications Manager Express for the SIP phone registration. Besides that, you need to be able to configure the advanced features of Cisco Unified CME, such as paging, call park, and hunt groups.

  • Cisco Unified Border Element (15%)

    Here, the individuals will be evaluated on two subtopics, which cover the configuration and troubleshooting of the Cisco Unified Border Element dial plan elements. They include DTMF, signaling & media bindings, voice profiles and translation rules, header and SDP manipulation with SIP profiles, codec preference list, as well as dial peers.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/claccm-300-815.html

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Exam Guide

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Overview of the Exam Outline

The content of 300-815 exam contains six domains, and questions taken from them will pop up during the test. However, they won't appear evenly, and some sections take up a larger portion of the syllabus than others. Take a look at them below:

  • CME/SRST Gateway Technologies

    About 10% of the questions come from this domain. It assesses one’s knowledge of how to configure CU-CME for SIP telephone registration and dial plans. Also, you should have a solid understanding of how to enforce toll fraud prevention and configure the advanced CU-CME features and SIP SRST gateway.

  • Cisco Unified Border Element

    This section takes about 15% of the content. It covers the basic skills in handling the procedures involved setting up as well as troubleshooting the CU-BE dial plan components, including DTMF, voice translation rules and profiles, codec preference list, plus signaling and media bindings.

  • Call Control and Dial Planning

    This domain has weight of about 25%. You are to have a general idea of troubleshooting and setting up the globalized call routing elements in CU-CM, such as the patterns for route, translation, transformation, and others.

  • Cisco Unified CM Call Control Features

    This module takes about 20% of the syllabus. The subdomains include troubleshooting of the Call Admission Control and configuring ILS, URI synchronization, GDPR, hunt groups, call queuing, time of day routing, and supplementary roles.

  • Signaling and Media Protocols

    This module covers about 20% of the test. It is required that you know how to troubleshoot the various elements of a SIP dialogue, including session timers, mid-call signaling, and more. You also need to equip yourself with a clear idea of troubleshooting certain protocol elements and media establishment.

  • Mobility

    About 10% of the exam questions come from this topic. To tackle these items, you must understand the concepts of setting up CU-CM mobility, including unified mobility, extension mobility, and device mobility, and troubleshooting them.

Cisco 300-815 Exam Certification Details:

Exam Price$300 USD
Sample QuestionsCisco 300-815 Sample Questions
Recommended TrainingImplementing Cisco Advanced Call Control and Mobility Services (CLACCM)
Exam RegistrationPEARSON VUE
Exam Code300-815 CLACCM
Passing ScoreVariable (750-850 / 1000 Approx.)
Duration90 minutes
Exam NameImplementing Cisco Advanced Call Control and Mobility Services
Number of Questions55-65

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Cisco 300-815 Exam Syllabus Topics:

SectionWeightObjectives
Signaling and Media Protocols10%- Describe media optimization features and NAT traversal protocols
  • 1. STUN
  • 2. ICE
  • 3. TURN
- Troubleshoot mid-call signaling
  • 1. Session timers, retries, and refresh
  • 2. Conferencing and barge
  • 3. Call transfer (blind, consult, refer or reinvite)
  • 4. Hold/resume with new media
- Troubleshoot advanced elements of a SIP conversation
  • 1. UPDATE
  • 2. PRACK
  • 3. Ring back
Cisco Unified CM Call Control Features20%- Configure voicemail integration
  • 1. MWI
  • 2. Voicemail profile
  • 3. VPIM
  • 4. Voicemail pilot
- Configure Cisco Unified CM features
  • 1. Meet-Me
  • 2. Call pickup
  • 3. Call park
  • 4. Hunt groups
  • 5. Native call queuing
- Configure Cisco Unified CM media resources
  • 1. Conference bridge
  • 2. MOH
  • 3. Annunciator
  • 4. MTP
  • 5. Transcoder
- Configure Cisco Unified CM mobility features
  • 1. Mobile Connect
  • 2. Device Mobility
  • 3. Extension Mobility
  • 4. Mobile Voice Access
- Configure supplementary services
  • 1. Do Not Disturb
  • 2. Join across Lines
  • 3. Call Back
  • 4. Intercom
  • 5. Direct Transfer
Call Control and Dial Planning20%- Configure globalized call routing elements in Cisco Unified Communications Manager
  • 1. Standard local route group
  • 2. Route patterns
  • 3. TEHO
  • 4. Translation patterns
  • 5. SIP trunking
  • 6. SIP route patterns
  • 7. Transformation patterns
- Troubleshoot globalized call routing elements in Cisco Unified Communications Manager
  • 1. Standard local route group
  • 2. Route patterns
  • 3. TEHO
  • 4. Translation patterns
  • 5. SIP trunking
  • 6. SIP route patterns
  • 7. Transformation patterns
Mobility20%- Configure and troubleshoot Cisco Unified Communications Manager Express and Cisco Unified Communications Manager mobility features
  • 1. Mobile voice access
  • 2. Single number reach
  • 3. Mobile connect
- Configure and troubleshoot Cisco Unified Communications Manager Express mobility features
  • 1. Mobile voice access
  • 2. Single number reach
  • 3. Mobile connect
- Configure and troubleshoot Cisco Unified Communications Manager mobility features
  • 1. Mobile Connect
  • 2. Device Mobility
  • 3. Extension Mobility
  • 4. Mobile Voice Access
Session Border Controller and Voice Gateway Technologies30%- Troubleshoot Cisco Unified Border Element dial plan elements using VoIP Trace and debugs
  • 1. Codec preference list
  • 2. DTMF interoperability
  • 3. TLS profiles and SRTP
  • 4. Signaling and media bindings
  • 5. SIP and SDP header manipulation with SIP profiles
- Configure advanced SIP interoperability with Cisco Unified Border Element
  • 1. Secure SIP trunk interoperability
  • 2. Media flow through flow around
  • 3. LTI transcoders
  • 4. Video interworking
  • 5. EO/DO interoperability
  • 6. Filtering or blocking mid-call signaling
- Configure Cisco UCME and SIP SRST
- Troubleshoot Cisco Unified Border Element advanced dial peer features
  • 1. E.164 pattern map
  • 2. Voice VRF and multi VRF
  • 3. Dial peer groups
  • 4. Hunt stop
  • 5. URI matching

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