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Cisco Operational Foundations for Cisco Service Provider Core Networks Sample Questions:

1. DRAG DROP

2. According to the ITIL@ v3 framework, who should review the incident reports?

A) the incident and problem manager
B) the incident, problem, and change manager
C) the operations team
D) the incident manager

3. How are unauthorized devices installed in the network identified?

A) by generating service level reports
B) by running change management reports
C) by generating incident management reports
D) by generating service asset and configuration reports

4. According to the ITIL@ v3 framework, what is the primary purpose of knowledge management?

A) to gather, analyze, store, and share knowledge and information within an organization
B) to maintain information about the configuration items needed to deliver a service
C) to improve efficiency by reducing the need to rediscover knowledge
D) to track problems

5. According to ITIL@ v3 framework, which of these is a standard change?

A) a change that needs senior management approval
B) a change that needs CAB authorization
C) a medium-impact change
D) a pre-authorized change

Solutions: