- Exam Code: 820-421
- Exam Name: Applying Cisco Specialized Business Value Analysis
- Updated: Jun 03, 2026
- Q & A: 60 Questions and Answers
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1. Which of the following should you do when defining assumptions?
A) Identify the data or decisions which could raise the likelihood that the statement comes true.
B) Ensure each assumption about a business benefit clearly ties with a single IT capability.
C) Be comfortable proposing a solution with any level of risk, since you can cover potential downside with an assumption.
D) Identify only those items which relate to the first phase of an implementation.
2. Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?
A) Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
B) Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
C) Inform the customer of some statistics about their competitors, to get a reaction
D) Ask open ended questions about goals and impacts from challenges
3. Which is true regarding a first pass draft of the business case?
A) Include a baseline for major costs and benefits, as a starting point for deeper analysis
B) Only start thinking about the first draft once you have a full picture of deployment and transition costs
C) Ask the customer to commit on a specific deployment schedule, so you can accurately identify the timing of rollout expenses
D) You should not include costs of services, because resources might not be available to deliver the project
4. Which is an appropriate way to gain data useful for analyzing stakeholder support and power?
A) Business Motivation Model
B) Benchmark study
C) Focus group with a team of customer executives
D) Analyze win rates for the past 10 proposals you made to the company
5. Which statement about a "viewpoint" is true?
A) Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize
B) For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority
C) Viewpoints describe a stakeholder's preference and desired capability
D) A viewpoint and statement of requirements are equivalent in accuracy
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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