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Apple Macintosh Service Certification Sample Questions:

1. A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?

A) battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers
B) board, trackpad, microphone, fan ducts and clutch screw covers
C) battery, keyboard, trackpad, speakers and fan ducts
D) keyboard, trackpad, microphone and fan ducts

2. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO

A) ground yourself and the equipment you are working on
B) handle any ESD-sensitive components by the connectors, rather than by the edges
C) ask other technicians to avoid touching you when you are working on ESD-sensitive components
D) discharge the display to protect the other ESD-sensitive components
E) always place ESD-sensitive components on metal surfaces

3. Examine the exhibit.

What is this message?

A) Firmware Update
B) Kernel Panic
C) Power-On Self-Test
D) Software Update

4. What is the proper way to calibrate a removable main battery in a MacBook (13-inch, Mid 2009)?

A) Charge the battery while running the Battery Calibration Utility.
B) Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
C) The battery is calibrated out of the box; no further steps are needed.
D) Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
E) Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.

5. Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

A) Computer does not sleep / wake from sleep
B) Computer does not turn on
C) Cursor is unresponsive in Finder
D) Network / Internet connectivity issues
E) USB and/or FireWire port(s) do not function

Solutions: