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Apple OS X Support Essentials 10.8 Sample Questions:

1. You enable Stealth Mode on an OS X Mountain Lion computer's firewall. How does this affect the computer's behavior?

A) The Mac will not respond to incoming connection requests.
B) The Mac will not respond to diagnostic probes such as ping.
C) The Mac will not allow outgoing connections for non-approved applications.
D) The Mac will not register any services that are offered via Bonjour.

2. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

A) Create a Sharing Only account.
B) Enable the Guest account for login.
C) Create a Guest account.
D) Create a managed account with Parental Controls.

3. From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

A) In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.
B) In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document that you want to open.
C) From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.
D) From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.

4. How can a user with the short name anna exclude the /Users/anna/Downloads/ folder from Time Machine backups?

A) Control-click the anna account's Downloads folder in the Finder, click the Sharing and Permissions disclosure button, click the Add (+) button, add the Time Machine user to the list of users, and set the Time Machine user's access to "No Access."
B) Open Time Machine, choose Preferences from the Time Machine menu, click the Exclusions tab, click the Add (+) button, navigate to the /Users/anna/Downloads/ folder, and click Submit.
C) Open the Time Machine pane of System Preferences, click Options, and add the /Users/anna/Downloads/ folder to the list of excluded items.
D) In Terminal, execute the command sudo defaults write /Library/Preferences/com.apple.TimeMachine excludedFolders -array-add /Users/anna/Downloads.

5. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because OS X performs disk checks on startup only after a shutdown.
B) Because OS X loads a clean user session on startup only after a shutdown.
C) Because OS X archives errors from the session to the log only during a shutdown.
D) Because the Mac does a full POST on startup only after a shutdown.

Solutions: