- Exam Code: C_C4HCX
- Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
- Updated: Oct 05, 2026
- Q & A: 82 Questions and Answers
SAP C_C4HCX Exam : SAP Certified - Solution Architect - SAP Customer Experience
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Intelligent Enterprise and Innovation | 10% | - Emerging technologies and roadmap - AI and automation in CX solutions |
| Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Extensibility options and best practices |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Service Cloud - SAP Sales Cloud - SAP Commerce Cloud |
| Project Delivery and Implementation | 15% | - Performance and scalability - Solution deployment and operations - Implementation lifecycle and planning |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Customer Data and Governance | 15% | - Compliance and data privacy - Customer data management and identity - Data analytics and insights |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question #1
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
- A. Using work ticket management
- B. Using workflow rule management
- C. Using installed base management
- D. Using knowledge base management
Correct Answer: C 🗳️
Question #2
What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
- A. Enable synchronous point-to-point integration.
- B. Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
- C. Increase flexibility and scalability with the loose coupling provided.
- D. Run prepackaged integration flows for A2A communication.
Correct Answer: B,C 🗳️
Question #3
Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
- A. SAP Build Apps
- B. SAP Event Mesh
- C. SAP BTP, Kyma runtime
- D. SAP Cloud Applications Studio
Correct Answer: C 🗳️
Question #4
Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.
- A. Event-driven journeys for contacts
- B. Immediate reactions to customer behavior
- C. Multilevel ad hoc programs
- D. Lifecycle campaigns for large contact lists
Correct Answer: C,D 🗳️
Question #5
Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
- A. It is part of the accelerator templates in SAP Commerce Cloud.
- B. It is highly coupled with the platform.
- C. It is a JavaScript storefront for SAP Commerce Cloud.
- D. It communicates with the platform only through REST APIs.
Correct Answer: C,D 🗳️
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