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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Using the Huawei HPS outbound call activity management system, administrators can configure multiple skill queues to serve an outbound call activity, and can define corresponding rules to assign specific calls to specific skill queues, such as queues older than 30 years old. 1 service, age less than 30 years old served by Queue 2.
Administrators can also be configured in random mode, and the system randomly assigns calls to the appropriate skill queue. ()

A) TRUE
B) FALSE

2. Huawei eSpace unified communications solution supports AD contact synchronization through which of the following protocols ()

A) SIP
B) LDAP
C) TCP
D) UDP

3. Which narrowband PSTN interfaces the U2980 can support for accessing the PSTN network. () (multiple choice of this question)

A) FXO
B) T1
C) E1
D) BRI

4. Online customer service is the highlight function of Huawei Contact Center, including which functions? () (multiple choice of this question)

A) Click on the video call
B) Text chat
C) Desktop sharing collaboration between agents and customers
D) Click to call back

5. Which of the following models of IP phones does not support Chinese ()

A) eSapce 7820
B) eSpace 7810
C) eSpace 7910
D) eSapce 7830

Solutions: