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HP Selling HP PPS ServiceOne Services Sample Questions:

1. The Accidental Damage Protection service must be purchased in combination with one of which other services? (Select two.)

A) Travel HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Onsite HP Care Pack Service
D) Offsite HP Care Pack Service
E) Asset Tagging HP Care Pack Service

2. Which HP Care Pack Service response is sold most often?

A) Onsite services
B) Offsite services
C) Next-business-day, onsite
D) Defective media retention

3. What is true about HP Standard Contractual Services?

A) HP standard Contractual Services can provide special customer delivery requirements, such as project management.
B) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of hardware sale.
C) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
D) The HP Standard Contractual Services are annual services for multiple products on one agreement.

4. How should you counter this objection: "Services cost too much."

A) HP Services allow you to choose from various options that best suit your needs.
B) HP standard warranty offers limited support for a short time period.
C) HP Services ensure that your equipment stays up and running.
D) HP Services give you predictability and greater control of TCO.

5. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Does the customer need to have one service agreement per serial number?
B) Would the customer fleet support solution benefit from onsite engineers?
C) Does the customer environment contain multi-vendor equipment to support?
D) Would the customer benefit from an up-front payment?
E) Is there an RFP for services?
F) Is it to cover new equipment?

Solutions: