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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about a 'continual improvement register' is CORRECT?

A) It should be used to capture user demand
B) It should be managed at the senior level of the organization
C) There should only be one for the whole organization
D) It should be re-prioritized as ideas are documented

2. Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) 2, 3 and 4 only
D) 1, 3 and 4 only

3. Which statement about change management is CORRECT?

A) It ensures that all changes are authorized by the change advisory board (CAB)
B) It optimizes overall business risk
C) It optimizes financial exposure
D) It ensures that service requests follow the normal change management process

4. Which describes normal changes?

A) Changes that must be implemented as soon as possible
B) Changes that are typically initiated as service requests
C) Changes that are low-risk and pre-authorized
D) Changes that need to be scheduled and assessed following a process

5. Which guiding principle recommends coordinating all dimensions of service management?

A) Start where you are
B) Progress iteratively with feedback
C) Think and work holistically
D) Keep it simple and practical

Solutions: