Nokia SDM_2002001030 Exam : SDM Certification - PS NSOP

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. In the Joint Project Governance Model (part of MS Operations Model). Which of the model levels deal with: Agreement Level Management including change management Program
Initiation and follow up Steering operational activity

A) Executive Management Level.
B) Joint Operational Level.
C) Tactical Management Level.
D) Joint Steering Level.

2. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
B) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
C) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
D) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.

3. What is the key function and activities you would undertake to ensure the optimal running of the GNOC?

A) Apply the MS Operations Model to set-up a solid PM process and ensure there enough people able to work with it.
B) Set-up a competent organization and ensure people are motivated.
C) Apply the MS Operations Model to apply the standard FM process as much as possible and ensure there are competent people to use it.
D) Create an appropriated competence development plan to identify key stake holders who are able to customize the processes of the MS Operations Model.

4. You are the on call Technical Support Engineer. Fault Management has escalated all of the
following TT's to Tech Support 1) An isolated BTS Outage impacting a VIP corporate client, Customer CTO is demanding a report.
2) Critical alarm on an MGW serving the major city's airport
3) Critical Node alarm showing LOS on 1 fibre of a protected fibre ring.
What is the correct prioritisation order?

A) 1:FIBRE LOSS, 2: MGW, 3:CTO REPORT.
B) 1:CTO REPORT, 2:FIBRE LOSS, 3:MGW.
C) 1: MGW, 2: FIBRE LOSS, 3: CTO REPORT.
D) 1:CTO REPORT, 2:MGW, 3:FIBRE LOSS.

5. What is a typical contractual risk?

A) The customer might postpone the payment of the issued invoices due to liquidity issues communicated in the press.
B) The only and best technical experts with excellent knowledge about the customer network is on sick leave since few days and might not return for several month.
C) A new handset from a fairly unknown producer was launched by one of our customer what might cause unexpected signalling or non 3GPP conformance.
D) The wording in the annex of the contract is in contradiction with the main body and might be used by the customer to open up the agreement again to renegotiate conditions.

Solutions: