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Prerequisites for CRT 211 Exam

There are no Prerequisites for Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam.

Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Data Relationships
• Restricting and Extending Object, Record, and Field Access
• Territory Management
• Determining Appropriate Sharing Solutions

2. Automation, Change Management, and Auditing

• Change Management Options
• Deployment Tools
• Sandboxes
• Auditing and Monitoring

3. Analytics and Data Management

• Dashboards
• Creating Reports
• Report Types
• Data Quality Features and Policies

4. Sales, Service, and Content Applications

• Entitlements
• Salesforce Knowledge
• Content Management
• Products, Price Books, Schedules, and Quotes
• Forecasting
• Service Cloud Console Toolkit

5. Customization: Fields

• Create selection fields: picklists and lookups
• Administer standard fields
• Create formula fields
• Work with page layouts
• Maintain data quality
• Create new custom fields
• Work with record types and business processes

6. Managing Data

• Mass transfer records between users
• Mass delete records
• Keep records up to date with Data.com and social accounts and contacts
• Update existing records with the data loader
• Back up data with a weekly export
• Import new records using import wizards

7. Reports and Dashboards

• Create new reports with the report builder
• Run and modify reports
• Build dashboards
• Print, export, and email reports
• Summarize report data with formulas and visual summaries
• Filter reports

8.Automation

• Automate leads and cases
• Set up workflow rules and Process Builder
• Manage email administration

9. Managing the Support Process

• Automate the support process
• Analyze support data with reports and dashboards
• Enable collaboration in the Service Cloud
• Understand the Salesforce Console

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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