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HP Selling HP Business Service Management Solutions Sample Questions:

1. What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?

A) Identifying competitors who are engaging with the customers.
B) Highlighting the customers' ITIL Service Management issues.
C) Identifying the customers' pain points and their associated compelling events or manifestations.
D) Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.

2. What are IT market drivers for customers seeking a solution for Application Performance Management? (Select three.)

A) log operation analytics
B) cloud/virtualization/mobility
C) reduced IT budgets
D) multiple network monitors
E) distributed applications
F) storage availability

3. Which capability should a salesperson discuss with a Director of Performance Testing to address the "inability to use production experience for continued improvement of application quality" pain point?

A) "bring your own device" best practices
B) mobile application monitoring
C) cloud application monitoring
D) Dev/Ops cooperative relationship

4. With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

A) manager of applications support
B) director of service management
C) director of distributed systems
D) director of mobile applications

5. With which persona should a salesperson discuss HP Operations Bridge relating to "centralizing operations monitoring around a common tool set"?

A) director of operations
B) director of performance testing
C) director of applications monitoring
D) director of mobile applications

Solutions: