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HP Selling HP Printing and Personal Systems Hardware Sample Questions:

1. A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?

A) HP 3D DriveGuard
B) HP DisplaySafe frame
C) HPDuraFinish
D) spill resistant keyboard

2. What does a profound transformation in the workplace mean to the customer?

A) They are looking for notebooks that are thin and light
B) They need greater battery life.
C) They have an increased expectation for productivity and style
D) They need low-priced products.

3. Which capability of the HP Workstation Z1 is key to its serviceability?

A) flexible configuration options
B) flexible placement options
C) tool-less access
D) USB 3.0 support

4. What is a benefit of selling HP value rather than specifications'?

A) It ensures customers are able to realistically compare product features and determine the fastest products for their organization.
B) It enables customers to review quotations from different organizations and determine the optimum solution based on product needs.
C) It moves the conversation from price and product features and enables the customer to recognize the tangible value of the solution in the context of their business needs.
D) It allows customers to compare the features and advantages of a particular product and assess the potential benefits for their organization.

5. What drives customers to implement workflow solutions?

A) HP Web Jetadmin and Universal Print Driver
B) Managing the print network
C) The shift from black and white printing to color
D) Efficiency in using information, which means efficiency in serving customers

Solutions: