EXIN ITILFND_V4 Exam : ITIL 4 Foundation

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Why should some service requests be fulfilled with no additional approvals?

A) To ensure that spending is properly accounted for
B) To ensure that information security requirements are met
C) To set user expectations for fulfilment times
D) To streamline the fulfilment workflow

2. Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A) Suppliers
B) Customers
C) Developers
D) Relationship managers

3. What is a problem that has been analyzed but has not been resolved?

A) Known error
B) Workaround
C) Event
D) Incident

4. Why and how is a user MOST LIKELY to contact the service desk?

A) To discuss the cause of an incident via a phone call
B) To authorize an emergency change via live chat
C) To report a problem using a mobile app
D) To request access to a resource via a self-service portal

5. Which statement about service offerings is CORRECT?

A) Service offerings include the transfer of goods from the consumer to the provider
B) Each service should be described to consumers as a single service offering
C) The same product can be used as a basis for more than one service offering
D) Service offerings describe service actions performed by users

Solutions: