Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional : AP-214 exam

AP-214
  • Exam Code: AP-214
  • Exam Name: Marketing Cloud Advanced Cross Channel Accredited Professional
  • Updated: Aug 08, 2026
  • Q & A: 102 Questions and Answers

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About Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional : AP-214 Exam Questions

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Salesforce AP-214 Exam Syllabus Topics:

SectionWeightObjectives
Analytics and Reporting15%- Interpret attribution models
- Analyze cross channel performance metrics
- Build custom reports and dashboards
Advertising and Social Integration15%- Implement audience synchronization
- Leverage Social Studio capabilities
- Configure Advertising Studio integrations
Automation and Journey Builder10%- Configure wait and engagement activities
- Implement decision split logic
- Design complex multi-step journeys
Email Marketing Advanced Concepts25%- Optimize email deliverability
- Configure dynamic content and personalization
- Design A/B and multivariate test strategies
- Implement advanced segmentation strategies
Mobile Messaging (SMS and Push)20%- Implement mobile opt-in management
- Apply compliance and regulatory requirements
- Configure SMS and push notification campaigns
- Design mobile customer journeys
Cross Channel Strategy and Planning15%- Identify target audiences across channels
- Design customer journey touchpoints
- Define cross channel campaign strategy aligned with business objectives

Salesforce Marketing Cloud Advanced Cross Channel Accredited Professional Sample Questions:

1. What does Einstein copy Insight take into account, Select 3(arul's answer a,b,c)

A) engagement data
B) Frequently used phrases in subject line
C) spelling and punctuation errors
D) emotional tone of subject line


2. What is true about Inbox message:

A) Contact owns the message not the device.
B) Alert+inbox consume 1 supermessage.
C) It can open any public url also and not only cloud page
D) Device owns the message not the contact.


3. Which two functions does Einstein Copy Selection do for marketing campaigns?

A) Use aggregate daily engagement metrics to optimize content for the next day
B) Send personalized content for each customer when they open email messages
C) Analyze click results to find out which assets spark the most engagement among customers
D) Determines how many subscribers will engage with the message.


4. Which two concepts are types of Journeys?
Choose 2 answers

A) Triggered
B) Promotional
C) Single-send
D) Multi-step


5. You are getting an error while trying to make an inbox message as inactive. What could be the possible reason.

A) Some automation activity is using the inbox message
B) The message is already scheduled/active
C) The message has already been sent. (once started to send cannot mark as inactive)


Solutions:

Question # 1
Answer: A,B,D
Question # 2
Answer: D
Question # 3
Answer: B,C
Question # 4
Answer: A,C
Question # 5
Answer: C

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