Structure of MB-240 Test

The Microsoft MB-240 exam is part of the requirements for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The other exam mandatory for getting this certification is coded PL-200, which is also known as Microsoft Power Platform Functional Consultant. When it comes to the structure of MB-240, it will contain around 40-60 tasks that will have to be finalized within 180 minutes. Also, it is a proctored exam that requires exam-takers to open an account on the Pearson VUE site and follow the steps indicated there to complete the registration process. The enrollment steps also include the payment of a fee which is $165. Finally, such a test is available in the English language only.

Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Configure proficiency models
• Determine and configure product and service categories
• Set defaults for work orders, bookings, the schedule board, and agreements
• Implement resource roles and categories
• Identify and configure field service entities
• Determine and configure resource scheduling options
• Configure territories, postal codes and organizational units
• Configure characteristics and skills
• Determine and configure skill types
• Determine and configure field service security roles

Configure product and service pricing

• Add products and services to incidents
• Create a product or service
• Configure minimum charge amount and duration
• Determine when a product has a default list price and a work order price list
• Associate products and services with price lists
• Define tax codes
• Set up price list validity dates

Configure bookable resources

• Enable mapping functionality
• Set up resource pools and crews
• Set up bookable resource categories, characteristics, and resource pay types
• Set up bookable resource territories
• Define work hours for resources
• Configure geocoding
• Define start and end locations for resources
• Manage bookable resources

Integrate other tools with Field Service

• Determine uses for Remote Assist
• Using Push Notifications on the mobile app
• Benefits of Connected Field Service
• Benefits of using Resource Scheduling Optimization

2. Manage work orders (15-20%)

• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
• Configure work orders, work order types, and priority
• Configure booking status and work order status values
• Configure work order lifecycle stages

Create and manage work orders

• Associate a work order and a price list
• Create a work order from an incident or an opportunity
• Add status and sub-status information to a work order
• Organize work orders and resources by geography
• Identify processes to close a work order

Manage incidents

• Add service tasks, products, and services
• Configure incident types
• Configure service task types
• Configure Requirement Groups
• Configure Requirement Groups
• Attach Guides to Service Tasks

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Enable scheduling board geocoding
• Reassign and reschedule work orders
• Understand resource utilization
• Determine when to use each scheduling option
• Schedule work orders using Schedule Board and Schedule Assistant
• Move incomplete work orders
• Manually schedule work orders

Implement the Schedule Board

• Define booking rules
• Implement the integrated map feature
• Configure schedule boards
• Create additional schedule boards
• Facility Scheduling
• Identify features and uses for Booking Requirements view
• Customize the schedule board

Implement the Schedule Assistant

• Specify a search radius
• Filter data
• Apply constraints to resource queries

Configure Resource Scheduling Optimization (RSO)

• Configure optimization of resources
• Define objectives and constraints
• Geocoding for travel time
• Create optimizing profiles

Configure Universal Resource Scheduling

• Components of Universal Resource Scheduling
• Configure URS for field service
• Determine Universal Resource Scheduling use scenarios
• Fields passed from work order to requirements
• Create requirement views
• Configure an entity to be schedulable

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Integrate with Dynamics 365 Guides
• Assign security roles
• Add Guides to HoloLens app
• Configure display customizations
• Configure actions that field agents can perform
• Administer connected devices
• Configure the mobile app

Manage mobile projects

• Mobile Device Management, security and synchronization
• Modify configuration settings
• identify project artifacts that can be modified or edited
• Publish a mobile project

5. Manage inventory and purchasing (10-15%)

Manage inventory

• Transfer inventory
• Determine when to integrate inventory with Enterprise Resource Planning application
• View product inventory
• Adjust inventory levels
• Set up inventory and warehouses

Manage purchasing and product returns

• Determine the purchase order process
• Determine product return options
• Create purchase orders
• Create return merchandise authorizations (RMAs) and return to vendor (RTV)
• Create a list of receivable products for a purchase order
• Finalize returns

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Add an SLA to a Work Order
• Configure automatic generation of invoices
• Define Service Level Agreements (SLAs)
• Using Entitlements
• Determine when to use agreements
• Enable SLAs
• Configure automatic generation of bookings
• Define and configure agreement preferences and settings

Manage customer assets

• Determine opportunities for Internet of Things (IoT)
• Create child assets
• Configure Connected Field Service
• Create and register customer assets
• Manage IoT devices
• Associate work orders with customer assets
• Configure products to auto-create customer assets

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What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam

• Length of Examination: 50 mins
• language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
• Passing Score: 700 / 1000
• Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
• Type of Questions: This test format is multiple choice.

Microsoft MB-240 Exam Syllabus Topics:

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx