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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A) Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
B) Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
C) Share prototypes of different interface directions with 100 people who regularly use their bank's app.

2. A job listing company has launched a campaign around the adoption of its social app for professional networking.
What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or "hacking") the company success metrics?

A) Number of times a user opens the app per day
B) New connections made between users
C) New account activations

3. The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

A) How does a competitor solve for a similar problem?
B) What new technology trends exist for customer service?
C) What problem(s) is CK trying to solve?

4. A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?

A) Hold separate critiques so everyone feels comfortable speaking.
B) Only collect written feedback from these who are comfortable providing it.
C) Use a round-robin format, where everyone can share equally.

5. A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?

A) Define additional leads for each functional area.
B) Bring in team members with strong problem solving skills.
C) Staff heavily from the development phase until the go to market phase.

Solutions: