Changing the Concept of B2B-Solution-Architect Exam Preparation 2023
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Salesforce B2B-Solution-Architect Exam Syllabus Topics:
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NEW QUESTION 13
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers
- A. Provide training and enablement for end users and admins prior to go live.
- B. Compare invoices as produced in both systems to ensure customer invokes are as expected.
- C. Create a release and change management process to incorporate feedback and fix issues.
- D. Migrate all historical payment methods from the homegrown system.
- E. Utilize the standard user adoption reports and dashboards to track invoice data.
Answer: A,B,C
NEW QUESTION 14
Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, and the CIO is getting concerned with the sheer amount of data affecting its environment's data limits.
IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what to archive correctly. Given that this solution involves Leads from Marketing Cloud Account Engagement, Opportunities from Sales Cloud, and Quotes from Revenue Cloud, they are concerned about archiving related data on active sales pipelines. They also want to keep a historical snapshot of all of their Quotes, Opportunities, and Leads for future pipeline performance purposes and are open to options.
Choose 2 answers
- A. Recommend AppExchange solutions that provide capabilities around data archiving to the CIO.
- B. Propose Skinny Tables to the CIO before doing anything else.
- C. Understand the organization's regulatory requirements around right to retain or delete data.
- D. Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, and data that is used purely for historical purposes.
Answer: C,D
NEW QUESTION 15
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?
- A. Lightning Platform Architecture Diagram
- B. Solution Architecture Diagram
- C. Reference Architecture Diagram
- D. Master Data Management (MDM) Diagram
Answer: C
NEW QUESTION 16
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?
- A. Develop a custom solution using scheduled Apex to send emails.
- B. Recommend Marketing Cloud Account Engagement.
- C. Set up scheduled flows to handle email sending and tracking.
- D. Recommend Marketing Cloud Personalization.
Answer: D
NEW QUESTION 17
Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?
- A. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
- B. Provide access to B2B Commerce data within the Service Console so they can see the cart.
- C. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
- D. Implement an embedded web view of B2B Commerce within the Service Console.
Answer: A
NEW QUESTION 18
Universal Export has implemented multiple Salesforce products and has made it clear that it wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers
- A. Consult with the IT department to review the extension requirements.
- B. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
- C. Begin requirements gathering for integrations and data migration
- D. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
Answer: B,D
NEW QUESTION 19
Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the casevolume?
Choose 2 answers
- A. Offload the number of cases received via Web2Case by using Email2Case.
- B. Implement Case Deflection.
- C. Disable anonymous users on the site.
- D. Plan and conduct User Adoption Trainings for resellers on howto use the site.
Answer: A,C
NEW QUESTION 20
Universal Containers is in the process of implementing CPQ and Billing while integrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?
- A. Product and Pricing structure setup in CPQ
- B. Modifications required to ERP for integration purposes
- C. Pricing sync between CPQ and ERP
- D. Invoice capabilities in ERP to accommodate billing
Answer: A
NEW QUESTION 21
The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided to use Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins its implementation?
- A. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
- B. Select an AppExchange product focused on contract lifecycle management.
- C. Advise the client that Revenue Cloud is the starting point.
- D. Advise the client to start with Experience Cloud.
Answer: A
NEW QUESTION 22
Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?
- A. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: 626 Commerce
- B. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3626 Commerce
- C. Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: 626 Commerce
- D. Phase 1: Sates Cloud -- Phase 2: B2B Commerce -- Phase 3: Salesforce Field Service
Answer: C
NEW QUESTION 23
After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.
Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?
Choose 2 answers
- A. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.
- B. The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.
- C. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.
- D. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
Answer: C,D
NEW QUESTION 24
During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers
- A. Communicate and train users on new features.
- B. Ensure development, training, and production environments are in place.
- C. Give users a way to raise support tickets for new features they do not understand.
- D. Fully document all customizations added to the system.
- E. Give users the ability to opt-out of any new feature they dislike.
Answer: A,B,C
NEW QUESTION 25
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
- A. Cart and Order record owners are mapped to Quote and Quote Line record owners.
- B. Product and Pricing are set up with CPQ as the source of record.
- C. All data points on products should be mapped and replicated between CPQ and B2B Commerce.
- D. The source for the data feed to ERP is the CPQ Order object.
Answer: B,C
NEW QUESTION 26
The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers.
Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need for partners to be able to self-service their pipeline and quoting through a portal.
NTO's internal team decided touse Revenue Cloud and Experience Cloud as its solution.
What should a Solution Architect recommend as NTO begins itsimplementation?
- A. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud.
- B. Select an AppExchange product focused on contract lifecycle management.
- C. Advise the client that Revenue Cloud is the starting point.
- D. Advise the client to start with Experience Cloud.
Answer: A
NEW QUESTION 27
Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendations should a Solution Architect make toward creating a CoC?
Choose 2 answers
- A. It will be much more cost effective to create a CoE.
- B. All development decisions will be made by internal resources.
- C. Knowledge of the solution will stay within the organization.
- D. Documentation around the solution will not be a concern.
Answer: B,D
NEW QUESTION 28
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