- Exam Code: ITIL
- Exam Name: ITIL Foundation (V4)
- Updated: Sep 10, 2026
- Q & A: 505 Questions and Answers
EXIN ITIL Foundation (V4) : ITIL exam
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EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 20% | - Practices - Governance - Service value chain - Continual improvement - Guiding principles |
| Topic 2: Four Dimensions of Service Management | 18% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| Topic 3: Guiding Principles | 18% | - Optimize and automate - Think and work holistically - Collaborate and promote visibility - Focus on value - Start where you are - Progress iteratively with feedback - Keep it simple and practical |
| Topic 4: Service Value Chain Activities | 15% | - Improve - Plan - Obtain/build - Deliver and support - Design and transition - Engage |
| Topic 5: ITIL Management Practices | 17% | - Service management practices
|
| Topic 6: Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management - Products and services, service offerings |
EXIN ITIL Foundation (V4) Sample Questions:
Question #1
When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?
- A. Assessment results
- B. Business objectives
- C. Measureable Targets
- D. Improvement plans
Correct Answer: A 🗳️
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Question #2
When should a workaround be created?
- A. After the resolution of a problem
- B. When a problem cannot be resolved quickly
- C. As soon as possible, once the incident is logged
- D. When a potential permanent solution has been identified
Correct Answer: B 🗳️
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Question #3
How should an organization adopt continual improvement methods?
- A. Select a single method for all improvements that the organization handles
- B. Build the capability to use as many improvement methods as possible
- C. Select a few key methods for the types of improvement that the organization handles
- D. Use a new method for each improvement the organization handles
Correct Answer: C 🗳️
Question #4
Which usually requires a team of representatives from many stakeholder groups?
- A. Investigating a major incident
- B. Authorizing an emergency change
- C. Fulfilling a service request
- D. Logging a new problem
Correct Answer: A 🗳️
Question #5
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
- A. Progress iteratively with feedback
- B. Think and work holistically
- C. Star: where you are
- D. Keep it simple and practical
Correct Answer: D 🗳️
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