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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen ist die BESTE Definition eines Ereignisses?

A) Jedes erkennbare oder erkennbare Ereignis, das für die Verwaltung der IT-Infrastruktur von Bedeutung ist
B) Verringern oder Beseitigen der Ursache eines Vorfalls oder Problems
C) Die unbekannte Ursache eines oder mehrerer Vorfälle, die sich auf einen IT-Service auswirken
D) Eine ungeplante Unterbrechung eines IT-Dienstes oder eine Verringerung der Qualität eines IT-Dienstes

2. Welche der folgenden Aktivitäten wird von der Zugriffsverwaltung ausgeführt?

A) Verwalten der Rechte zur Verwendung eines Dienstes oder einer Gruppe von Diensten
B) Verwalten des Zugriffs auf Computerräume und andere sichere Standorte
C) Verwalten des Zugriffs auf den Service Desk
D) Bereitstellung physischer Sicherheit für Mitarbeiter-Rechenzentren und andere Gebäude

3. Welche der folgenden Punkte sollten NICHT ein Problem des Risikomanagements sein?

A) Damit nur die Änderungsanforderungen mit reduzierten Risiken für die Implementierung genehmigt werden
B) Um sicherzustellen, dass die Vermögenswerte der Organisation, wie z. B. Informationen, Einrichtungen und Gebäude, vor Bedrohungen, Beschädigungen oder Verlusten geschützt sind
C) Um sicherzustellen, dass die Organisation im Falle einer größeren Störung oder Katastrophe weiterarbeiten kann
D) Um sicherzustellen, dass der Arbeitsplatz eine sichere Umgebung für seine Mitarbeiter und Kunden ist

4. Identifizieren Sie die Eingabe für den Problem Management-Prozess

A) Bitte um Änderung
B) Neue bekannte Fehler
C) Problemlösung
D) Ereignisaufzeichnungen

5. Serviceabnahmekriterien werden verwendet, um?

A) Stellen Sie sicher, dass das Portfolio-Management eingerichtet ist
B) Stellen Sie sicher, dass Service Key Performance Indicators (KPIs) gemeldet werden
C) Stellen Sie die Entwurfsphase des Lebenszyklus sicher
D) Stellen Sie die Bereitstellung und Unterstützung eines Service sicher

Solutions: