Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials : 1z1-981 exam

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A) Utilizing workflows and splitting functionality into more than one workspace
B) Creating multiple workspaces per business function and assigning to different profiles
C) Removing fields in the workspaces
D) Placing objects on different tabs and splitting the loading across multiple tabs

2. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) business rules
B) configuration settings
C) syndicate chat widget
D) proactive chat widget

3. Which two statements are true about mailboxes?

A) Techmail is responsible for pulling emails from single or multiple mailboxes.
B) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
C) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
D) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
E) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

4. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A) Profile navigation assignment
B) Profile workspace assignment
C) Configuration settings
D) Profile functional permissions
E) Workspace rules
F) SLAs

5. What are three required sections for Custom Process Models?

A) Test script
B) Test harness
C) Code containing custom business logic
D) Footer
E) Code containing integration with external systems
F) Header

Solutions: