- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Updated: Sep 07, 2026
- Q & A: 36 Questions and Answers
HP Selling HP Supplies 2020 : HP2-I14 exam
PDF Version DemoAbout HP Selling HP Supplies 2020 : HP2-I14 Exam Questions
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
| HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
HP Selling HP Supplies 2020 Sample Questions:
Question #1
What is an advantage of EcoSmart Toner?
- A. longer print permanence and greater resistance to smudging
- B. premium quality prints with less energy
- C. compatibility with a wider range of HP and non-HP printers
- D. faster print speeds and better color precision
Correct Answer: B 🗳️
Question #2
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
- A. Amazon fines and bans sellers that offer products that commit IP infringement violations.
- B. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
- C. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
- D. Sellers of imitation cartridges that violate IP property rights can face court action.
Correct Answer: C 🗳️
Question #3
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
- B. Using non-HP cartridges can shorten the life of the printer.
- C. Using non-HP cartridges generates excess heat that can damage printer parts.
- D. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
- E. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
Correct Answer: B,E 🗳️
Question #4
Which print cartridge recycling option does HP offer?
- A. HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
- B. In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
- C. In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
- D. HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
Correct Answer: C 🗳️
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