- Exam Code: MB7-846
- Exam Name: NAV 2009 Relationship Management
- Updated: Aug 04, 2026
- Q & A: 50 Questions and Answers
Microsoft NAV 2009 Relationship Management : MB7-846 exam
PDF Version DemoAbout Microsoft NAV 2009 Relationship Management : MB7-846 Exam Questions
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Reporting | 11% | - Use relationship management reports - Link with sales, purchase, and service modules - Export and analyze data |
| Task Management | 10% | - Create, assign, and schedule tasks - Transfer and update tasks - Set up teams and responsibilities - Close, cancel, or delete tasks |
| Opportunity Management | 13% | - Generate opportunity reports - Manage sales cycles and stages - Forecast and estimate sales - Create and track opportunities |
| Setup Relationship Management | 9% | - Linking to customers, vendors, bank accounts - Marketing setup - Duplicate search and email classification - Automatic communication recording |
| Organize Communications and Documents | 11% | - Track emails, calls, and automatic logging - Manage attachments and interaction templates - Build relationships - Use interaction wizard |
| Address Book Management | 11% | - Create company and person contacts - Configure address book - Search and merge duplicate contacts - Export contact lists and reports |
| Promotions and Segments | 13% | - Create and configure promotions - Define and manage segments - Process and reuse saved segment criteria - Generate communications for segments |
| Campaign Management | 12% | - Assign targets and segments - Plan and launch campaigns - Track campaign responses - Analyze campaign effectiveness |
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